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ihokibet Legal: Know Your Account Rules

ihokibet Legal sets out how account access, identity checks, wallet records and policy requests work for you in Indonesia.

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POLICY HELP ROUTES

When Legal Questions Need A Clear Route

A clear contact path helps when a Legal question affects your account or wallet record. We separate account ownership questions from payment-status questions, so you can include the right reference and avoid sending sensitive details through an unsuitable route. Use the account help route for access, identity or data requests, and use the cashier path when your question concerns DANA, QRIS, OVO, GoPay, a bank transfer or a virtual account.

Team online

Account help

Use the account help route for Legal questions about your name, phone verification, access status or a request to correct account details.

Cashier path

Choose the cashier path when a Legal request involves a DANA, OVO, GoPay or QRIS record, including a receipt or pending wallet status.

Security contact

Report suspected account access through the support contact shown after login, without sharing your password or full wallet credentials in the first message.

DATA HANDLING

How We Handle Legal Requests

Legal requests are handled against the account record rather than a public profile. We use the details needed to verify ownership, trace a payment reference and apply an access decision where local…

Account data

We use your submitted name, phone details and verification responses to connect a Legal request with the correct account, not to treat an unverified message as an ownership claim.

Cookies

Cookies can retain your session and selected settings on mobile or desktop. You can manage browser cookie controls, though changing them may affect account access steps.

Account security

Phone verification can be required before access or account changes. We do not ask you to place a password, PIN or complete wallet credential in a support message.

Payment records

For DANA, QRIS, OVO, GoPay, bank transfer and virtual account questions, we compare the submitted reference with the account record before discussing status.

Retention checks

We retain account and transaction records only as needed for account administration, security checks, Legal requests and applicable local obligations, then assess whether continued retention is needed.

Change requests

To request correction, access or clarification, contact us through account help with the exact field or policy point involved; we may verify ownership first.

Legal Questions Before Account Access

These Legal answers cover the questions we expect you to ask before opening an ihokibet account in Indonesia. They explain access wording, data handling, wallet records, device use and the route for asking us to change or clarify a record. If your situation is not covered, send a focused request through account help.

Access depends on local law. You should check whether the relevant activity is permitted where you are located, and we may require phone verification before account access or a policy-related change.

We may use your account name, phone details, verification response and relevant payment reference. For DANA, QRIS, OVO, GoPay or bank records, provide only the details needed to identify the transaction.

Yes. Send the correction through account help and identify the exact field that is wrong. We may verify account ownership before changing it, especially when the request affects access or wallet records.

The same Legal conditions apply on a mobile browser and desktop browser. Cookies may retain a session or preference, while phone verification can still be required when an access decision changes.

Use the cashier path and include the payment method, reference and account phone details requested there. We compare the record before discussing status, so do not send your password or wallet PIN.

Use account help and name the cookie or data question clearly. We can explain the relevant record and the available request path, while browser controls remain available for managing cookies.

Policy requests are assessed by our support and account teams against the applicable account record and local conditions. Where local law permits, we explain the available next step after ownership checks.

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